Leadership Team

This is the part of our web site where we tell you a bit more about the people that work at Intelliworks.  If this is the kind of stuff that interests you, you'll learn fun facts like which member of the Intelliworks Leadership Team most resembles Kojak, which one is really named Sarven, which one is married to a former rocket scientist, which one is a secret environmentalist and which one is a former NCAA Division I-AA All-American.

You'll also see that while we're not above poking fun at ourselves from time to time, we're very serious about the business of higher education and have the experience and passion to help our customers achieve success.

Todd Gibby, CEO

Todd Gibby brings a rare combination of business experience and higher education technology expertise to Intelliworks. It’s also been said by one former manager that his core competencies are his height (6’1”) and public speaking ability (rated “pretty strong”). Under Todd’s leadership, Intelliworks has emerged as a player to watch in the relationship management for higher education space. Todd brings a strong passion to establishing Intelliworks as an industry thought leader, to ensuring clients’ success with our solutions, and to building a world-class team of cohesive professionals.

Thankfully, he doesn’t take himself quite as seriously as he does this mission.  Prior to taking the reigns at Intelliworks, Todd served as executive vice president of operations for another higher education technology company, Blackboard. In seven years at Blackboard, Todd held several key executive roles across the company's operations and sales departments and helped grow the company from $2 million in revenue to over $180 million.  Still not convinced of Todd's higher ed technology street cred? Before helping Blackboard become a leader in e-Education, he also worked on business development efforts at Campus Pipeline (now part of SunGard Higher Education). Todd also has held strategic planning and finance positions at Dole Food Company, Lehman Brothers, and Viking Graham, a boutique private equity firm.

When he's not reading his Dartmouth ('91) or Wharton ('97) alumni newsletters, Todd enjoys coaching his daughter’s soccer team or taking his son fly-fishing. He also tries to escape to the Pocono Mountains with the whole family, including dog Dixie, whenever humanly possible.

Sarven "Jack" Dilanian, Vice President, Sales

Talk about being connected. Jack Dilanian is CRM personified. Few people are as passionate and dedicated to building strong relationships with higher education institutions. Not a bad trait for someone responsible for our sales strategy and operations. A proud student of Hellenic cuisine, Jack is passionate about his heritage and has access to some of the world's finest Greek and Armenian recipes, including some of Mama Dilanian's secret dishes.

With more than 10 years of sales experience, Jack brings a wealth of knowledge to our team out in the field. Most recently, Jack was a vice president of sales at Blackboard.

He began his career at UUNET Technologies where he was a regional manager for such accounts as Lycos, AboveNet and Yahoo. A native of Virginia, Jack has lived all over the Metropolitan Washington area, but returned recently to Fairfax County, home of his beloved George Mason University where he graduated with a bachelor’s in finance.

Carol Gersten, Vice President, Client Success

Carol Gersten is our conscience. She’s what keeps us honest. As the leader of our client success team, she’s on the front lines of what our client partners are experiencing out in the field. Her team is responsible for making sure you make the most of your experience with Intelliworks’ products. Carol also spearheads our services offerings which include integrations, training, implementation support and almost any other type of services request our clients can come up with (with some notable exceptions).

Prior to joining Intelliworks, she was an associate director of program management at a global biotech corporation, MedImmune, where she led enterprise implementations of document management and information management systems across multiple business units. She also was the director of project management for Manugistics, where she led the release management activities for their supply chain management product set. And guess where else she worked? Carol served as a senior program manager for Blackboard, an e-Education software provider based in Washington, D.C.

When she’s not ferrying her twin boys to and from various soccer events, Carol is either dreaming of the hills in Vermont or looking for ways to help out the environment. She drives a Prius, has a house full of compact fluorescent light bulbs, and in a previous life she worked for the Environmental Defense Fund in New York City. Carol studied at The State University of New York (SUNY), College at Oneonta and she has an MBA from the Robert H. Smith School of Business, University of Maryland (’00).

Daniel Obregon, Vice President, Marketing

Dan writes his status reports as haiku, and drinks eight cups of green tea per day. Perhaps that’s why he brings a zen-like focus along with several years of marketing and media experience to Intelliworks. Dan is responsible for guiding all marketing efforts at Intelliworks, including our marketing communications, product marketing, branding, online marketing and thought leadership. Additionally, he keeps our sales and product development teams informed on the latest industry trends and market research.

Most recently, he worked at eStara (now part of Art Technology Group), a leading provider of e-commerce optimization and customer interaction solutions. At eStara he was responsible for the company’s marketing communications, media and analyst relations. Dan served as a spokesperson for eStara and worked with a number of leading industry trade and national media outlets, including CRM Magazine, eWeek, The Wall Street Journal and The Washington Post. He was also author of the company’s blog where he shared his opinions on e-commerce, interactive media and customer service.

Prior to that, Dan held program management and operations positions at the Public Broadcasting Service and Discovery Communications respectively. He began his career at Boscobel Marketing Communications, a boutique marketing firm in the D.C. area, where he worked on accounts for The Steve Case Foundation, National Foundation for Credit Counseling and America’s Learning eXchange, a now defunct lifelong learning portal founded by the U.S. Department of Labor.

While he did earn a graduate degree from American University ('04), Dan considers himself a die-hard Terrapin and remains faithful to his undergraduate alma mater, the University of Maryland ('00). He owns a 120lb. dog named after a French television series, and enjoys taking exotic vacations to places like Peru and New Jersey with his former rocket scientist wife (seriously, she was a rocket scientist).

Paul Miller, Vice President, Product Strategy

While he is a former NCAA Division IAA All-American Football player, Paul Miller does a lot more than just blocking and tackling. As vice president of product strategy for Intelliworks, Paul leads our product management and engineering operations. In this capacity, Paul is responsible for assessing the needs of the market and building out features that address those needs. Each month, he meets with our Super User Group, Intelliworks end-users from colleges and universities around the country, to continue our innovation in higher education CRM. Prior to this role, he served as the company's lead sales engineer where he trained our sales team on the technical aspects of Intelliworks' products and shared his insights on the higher education market, including business cases for CRM applications in higher education.

Prior to joining Intelliworks, Paul was the Director of Admissions and Financial Aid at New England College (NEC) for five years. At NEC, he managed a staff of 15 people and was responsible for undergraduate admissions and financial aid planning. As director, Paul helped to increase NEC’s incoming class by 18.5%, while boosting the average core GPA of incoming applicants by .06, decreasing tuition discounting and increasing average SATs by 21 points.

After graduating from Georgetown University ('00) Paul worked as a management consultant. Cherishing his connection to "the only Henniker on Earth" Paul has maintained his ties to New England College and is currently completing a M.S. in Management from the institution, which is located in Henniker, New Hampshire. Paul lives in New Hampshire with his Wife, a registered nurse, and two children.