With Intelliworks Chat you can engage prospective students on your web site by connecting them with a live representative from your college or university. Our visitor tracking capabilities let you instantly identify visitors by region, referring search terms and previous chats with your institution - plus direct them to relevant content on your web site using our “page push” feature - so you can deliver optimal service to your constituents.
Intelliworks Chat is a fully web-based solution that does not require software installation. All you need to get started is a Web browser (optional desktop client also available). You can purchase Intelliworks Chat as a stand-alone complement to your online marketing initiatives, or benefit from its integration with Intelliworks CRM to track interactions across multiple channels.
Additional Chat Features:
- Chat anytime, anywhere from any Web browser. No software installation required.
- Optional desktop client available for Mac/PC/Linux.
- Protect the privacy of your chats with SSL encryption.
- Quickly respond to common questions with canned messages.
- Select operator permissions and manage chats based on department or function.
- Locate visitors instantly via Google Maps integration.
- Connect chat with Google Analytics to see where chats are taking place.
- See previous chats for return visitors.
- Hide chat when offline, or log inquiries via email when chat is offline.
- Control chat button visibility based on operator availability.
- Ban users by cookie and IP address to avoid abuse.
- Use pre- or post-chat surveys to collect information on your constituents.
- Save and send chat transcripts with individual prospects.
- Customize chat invitations and create multiple templates for each department.
- Direct students to relevant Web content via “page push.”
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