Intelliworks Chat | Connect with Purpose

CHAT WITH PURPOSE

CRM BEST PRACTICES
See why Datamonitor predicts multi-channel capabilities like live chat will
become essential to managing relationships with prospective students.

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CASE STUDY

See how other colleges and universities are driving results with Intelliworks.

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DATASHEET

Learn more about Intelliworks' CRM for higher education.

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Home > Features > Chat
LIVE CHAT

With Intelliworks Chat you can engage prospective students on your web site by connecting them with a live representative from your college or university. Our visitor tracking capabilities let you instantly identify visitors by region, referring search terms and previous chats with your institution - plus direct them to relevant content on your web site using our "page push" feature - so you can deliver optimal service to your constituents.

Intelliworks Chat is a fully web-based solution that does not require software installation. All you need to get started is a Web browser (optional desktop client also available). You can purchase Intelliworks Chat as a stand-alone complement to your online marketing initiatives, or benefit from its integration with Intelliworks CRM or embed chat on Facebook with Intelliworks Social Marketing to track interactions across multiple channels.

	INTUITIVE INTERFACE Want to improve customer service without having to learn a complex system designed for large call centers? Intelliworks Chat offers a simple and intuitive chat tool that lets you connect with prospects in real-time and track your interactions across channels.

	ROBUST FEATURES Manage chat invitations based on operator availability. Assign inbound chats by department or agent expertise. Send canned responses to common questions. Direct students to relevant content using "page push." Modify the look and feel of your chat buttons.

	REPORTING & ANALYTICS Instantly identify prospects by region, referring sites and search terms, and previous chats with your institution. Access reports on chats conducted by each of your chat agents. Integrate Intelliworks Chat with Google Analytics. Attach chat cases to Intelliworks CRM for a 360-degree look at your interactions with constituents.

ADDITIONAL CHAT FEATURES:

Chat anytime, anywhere from any Web browser. No software installation required.
Optional desktop client available for Mac/PC/Linux.
Protect the privacy of your chats with SSL encryption.
Quickly respond to common questions with canned messages.
Select operator permissions and manage chats based on department or function.
Locate visitors instantly via Google Maps integration.
Connect chat with Google Analytics to see where chats are taking place.
See previous chats for return visitors.
Hide chat when offline, or log inquiries via email when chat is offline.
Control chat button visibility based on operator availability.
Ban users by cookie and IP address to avoid abuse.
Use pre- or post-chat surveys to collect information on your constituents.
Save and send chat transcripts with individual prospects.
Customize chat invitations and create multiple templates for each department.
Direct students to relevant Web content via "page push."