INQUIRY RESPONSE MANAGEMENT

Features > Relationship Management > Inquiry Response Management

With competing institutions just a click away, prospective students expect prompt responses to online inquiries, emails and phone calls. As such, higher education institutions realize that delayed responses to such inquiries could mean all the difference between students enrolling in their institution or not.

Intelliworks offers detailed response management capabilities for managing student inquiries and creating cases to track responses.

Student inquiries submitted through online forms, or created based on email responses or phone interactions with your institution are automatically assigned a case number to tie each question or issue with the appropriate interaction. Add Intelliworks Chat to engage prospects on your web site and handle their inquiries in real-time.

With Intelliworks you can also reassign cases to different owners to make sure the most qualified specialists are responding to your constituents. For example, if a student submits a question regarding financial aid through your enrollment page, you can route the inquiry to your financial aid department to ensure a quality response to the student’s question.

WHAT CAN INQUIRY RESPONSE MANAGEMENT DO FOR YOU?

• Eliminate manual processing to improve response time to student inquiries.
• Create and customize online inquiry forms for your Web site and landing pages.
• Customize form fields and field labels, pre-populate form data and send automatic confirmation emails upon form submission.
• Deliver personalized responses to inquiries or send automated responses to frequently asked questions.
• Prevent student inquiries from getting lost.
• Use our Microsoft Outlook plug-in to create cases directly from your email client.
• Sync cases automatically with the appropriate contact record within the Intelliworks contact management tab.
• Route inquiries to appropriate experts within your institution.
• Track responses to inquiries to ensure issue resolution.

Quick Tour: Inquiry Response

“By deploying Intelliworks CRM, we are better able to identify, track and respond to inbound inquiries from prospective recruits, as well as communicate more effectively with current students and alumni.”