With Intelliworks Chat you can engage prospective students on your web site by connecting them with a live representative from your college or university. Our visitor tracking capabilities let you instantly identify visitors by region, referring search terms and previous chats with your institution - plus direct them to relevant content on your web site using our "page push" feature - so you can deliver optimal service to your constituents.
Intelliworks Chat is a fully web-based solution that does not require software installation. All you need to get started is a Web browser (optional desktop client also available). You can purchase Intelliworks Chat as a stand-alone complement to your online marketing initiatives, or benefit from its integration with Intelliworks CRM or embed chat on Facebook with our Social Marketing application to track interactions across multiple channels.
Intuitive Interface
Want to improve customer service without having to learn a complex system designed for large call centers? Intelliworks Chat offers a simple and intuitive chat tool that lets you connect with prospects in real-time and track your interactions across channels.
Robust Features
Manage chat invitations based on operator availability. Assign inbound chats by department or agent expertise. Send canned responses to common questions. Direct students to relevant content using "page push." Modify the look and feel of your chat buttons.
Integrated Reporting and Analytics
Instantly identify prospects by region, referring sites and search terms, and previous chats with your institution. Access reports on chats conducted by each of your chat agents. Integrate Intelliworks Chat with Google Analytics. Attach chat cases to Intelliworks CRM for a 360-degree look at your interactions with constituents.
Click here for a full list of features and capabilities.
Jeff Handler,