We leverage the experience and unique perspective that comes from having worked with higher education institutions around the globe to implement proven relationship management technology solutions. Our highly trained client success team is available to provide product training and technical support to your end-users. Our staff of U.S.-based client support professionals is on hand via telephone or email to address your questions and issues. Additionally, as part of the Intelliworks customer experience you'll have access to a growing library of online documentation, our online users' forum and our annual users' conference.
Training
Based on the needs of your institution, we are available for both onsite and remote training of your super-users and end-users. In addition to basic system administration, we'll assist with contact record set up, system configuration, lifecycle management, communications plan and application management, as well as template creation.
Support
Intelliworks offers U.S.-based customer service representatives that are assigned to each account. We're available to help answer questions, troubleshoot basic issues and much more. Contact us via email or telephone to get a quick response to your answer. Additionally, you can help yourself by accessing the tools available at the Intelliworks Library, our wiki-based product documentation repository which contains detailed instructions on using our products, as well as some best practices and process suggestions.
Client Experience
As part of the Intelliworks customer experience, you'll have access to the Personify Education community comprised of our online users' forum and our annual users' conference where you connect with the intelliworks product development and client success teams, as well as share best practices with your peers from other institutions.
Jake Berry,